24/7

At Sofatech, we offer a 24/7 Incident Support service, essential for companies that need constant support to ensure the continuity of their business operations.  

What is 24/7 Incident Support?

24/7 Incident Support is a service where our team of experienced professionals is available day and night to solve any IT-related problems or incidents. This means that, no matter the time of day, you can always count on fast and efficient help with technical problems.

Biggest benefits of 24/7 Incident Support?

1. Uninterrupted operations:
   • With our continuous support, we ensure that a reported incident is addressed as quickly as possible, minimising downtime and allowing business processes to continue uninterrupted​
     
2. Quick response to incidents:
   • Our dedicated support team is always on standby to intervene immediately in case of technical failures or other incidents, helping to minimise the impact on your business.

How does our service work?

1. Incident notification:
   • You report incidents via our dedicated support line. This ensures structured and efficient handling of issues.
2. Incident assessment:
   • As soon as an incident is reported, it is immediately assessed by one of our experts, who determines the best approach for quick and effective resolution.
3. Problem solving and communication:
   • Our team will work to solve the problem while you are regularly updated on the progress and expected resolution time.
4. Aftercare and prevention:
   • After resolving the incident, we provide aftercare to ensure the problem is fully resolved and provide recommendations to prevent recurrence.

Summary

With our reliability, years of expertise and excellent customer service, we are always ready to support your business, offering solutions and making sure your operations run smoothly with our 24/7 Incident Support service so you can focus on what really matters - growing your business!

More info on this service? Conta​​ct  and we are happy to explain this more.